Warranty

Got a defective product? Here is how we help.

Within 14 Days of Delivery: We Take Care of It

If an item is defective, contact us within 14 days of delivery (or of your in-store purchase). We will replace it, or refund you if the product is no longer available. We cover the return shipping.

1. Contact us by phone or email. Include your invoice number, the product and a description of the problem (a photo helps a lot).
2. We give you a Return Authorization Number (RAN). No return is accepted without this number.
3. Return the item in its original packaging, with its parts, accessories and manuals.

After 14 Days: the Manufacturer's Warranty

Most of our products are covered by their manufacturer's warranty. After 14 days, the manufacturer handles the claim, usually directly with you. Depending on its terms, it repairs or replaces the product. If needed, we can give you the manufacturer's contact information.

Good to Know

• Keep your invoice: it is your proof of purchase.
• Warranty length and terms vary by brand and product.
• Warranties do not cover normal wear, accidental damage or misuse.
• Package damaged in transit: let us know within 5 days of delivery and keep the packaging.
• Defective book (missing pages, broken binding): replaced with an identical copy.
• See also our shipping, delivery and returns policy.
• This policy is in addition to your rights under the law and does not limit them.

Contact Us

Hamster 2M
333 Saint-Pierre Blvd. West
Caraquet, NB E1W 1A3
Phone: 506-727-6022
Toll-free: 1-855-727-6022
Email: info@2mdistribution.ca